Today we had a customer that was extremely demanding…
You know those customers that want everything done immediately, they want your top resource on it, and don’t want to pay much for it. We all have them. As I was trying to reason with the customer it reminded me of a conversation I had a while back with one of my manangers from my prior company, Peter Cook.
Peter had just finished a challenging meeting about a client project in Orlando. He sent me this illustration below and said “the client needs to pick two, they can’t have all three”. His comment has stuck with me since then, and how it applies to any business.
Some clients don’t understand this and it's our job to politely remind them.