Opportunity and Work

Tim Orr, the General Manager of our voice & data cabling operating company, Blue Wave Communications shared this quote with me a few weeks ago.  It was during one of our planning meetings and we were discussing all the work ahead of us in 2014.  I woke up thinking about quote and wanted to share.

“Opportunity is missed by most people because it is dressed in overalls and looks like work.

– Thomas Edison

 

Being Responsive With Support

People hate waiting…

In my experience in the world of support, customers really dislike when their issues are not being responded to in a timely manner.  In my personal experience I know that when something is broken that I’m trying to use, I want it resolved immediately.

The last few weeks we have received more... Read more